Italian Hospital Uses Digital Displays To Improve Patient Experience

Italian Hospital Uses
Digital Displays To Improve Patient Experience

Last December, we received an inquiry from an Italian hospital. Asqualin, the hospital's director, was the source. During our conversation, we learned that the hospital was facing management challenges and was looking for a better way to improve operational efficiency.

After initial discussions, we learned that the hospital's pain points included chaotic queues, delayed information dissemination, and inconvenient patient navigation. This collaboration, which began as a simple consultation, quickly evolved into an in-depth solution discussion. Our expert team conducted multiple video conferences to analyze the hospital's layout and needs, ultimately developing a customized solution using different digital display devices for different areas, which was officially implemented in early 2025.

Why Should Hospitals Introduce Digital Displays?

From A Hospital Perspective

Hospitals have limited human resources, which are closely linked to patient satisfaction. Hospitals must communicate a large amount of information to patients daily.

Introducing commercial digital signage displays can display dynamic information in real time, improving hospital operational efficiency.
From A Doctor's Perspective

Doctors' daily work is tedious, requiring repetitive consultations and coordination with patients. The introduction of commercial display monitors can reduce the burden of daily communication, allowing them to focus more on their medical work, which in turn promotes more efficient teamwork.
From A Patient's Perspective

For patients, being able to easily and intuitively access the information they need is paramount.

Digital displays can provide intuitive navigation and health tips, making the medical experience smoother and creating a more user-friendly healthcare environment.

Benefits Of Digital Signage In Hospitals

Reduced Doctor Workload

By displaying health tips, such as medication instructions and examination procedures, on hospital digital displays, doctors can free up time to focus on complex cases, reducing their overall workload by over 20% and promoting professional development.
Improved Patient Experience

Clear visual guidance and interactive content on the screen display make patients feel cared for, transparent queuing information reduces anxiety, and health tips provide practical knowledge.

Overall satisfaction surveys show a significant increase, creating a more humane medical environment.
Improved Communication Efficiency

Commercial digital signage displays bring hospitals and patients closer together, ensuring timely delivery of information. This streamlines cross-departmental coordination and reduces misunderstandings.

Internal hospital feedback indicates a 30% reduction in response times, improving overall operational fluidity.

Gomany's Recommended Products

Stretched Bar LCD Display

The stretched bar LCD, with its slender design, is located above the waiting room, displaying queue progress and estimated wait times in real time, allowing hospitals to adjust to peak periods, effectively reducing patient inquiries and optimizing traffic management.
Wall Mounted Digital Display

This digital signage is installed on the walls of corridors or rest areas and plays health tips in a loop, helping hospitals spread health knowledge to diverse patient groups and enhance public health awareness.
Digital Display Totem

Vertical digital signage is placed in the lobby or key intersections, providing interactive maps and route guidance. Patients can self-check department locations, reduce the need for inquiries, optimize space navigation, and save time.

Achievements After Hospital Upgrade

Before implementing the healthcare digital signage solution, the average patient wait time was 45 minutes, and satisfaction survey scores were only 72 points. There were frequent complaints about information opacity, and patient feedback indicated only a 65% satisfaction rate with hospital navigation.

Medical staff frequently had to field inquiries, resulting in low efficiency. Furthermore, the dissemination of health information relied on paper materials, which were prone to outdated and omissions.

After implementing our digital signage solution, hospital director Asqualin reported a 32% increase in overall hospital satisfaction. Patients use self-service search services over 60 times daily, freeing up doctors' time to address urgent cases.

The use of vertical digital signage for navigation has reduced incidents of lost patients by 50%. These improvements not only streamline patient flow but also allow medical staff to focus more on core tasks, resulting in a 30% increase in overall communication efficiency.

Digital display solves Asqualin's medical problems

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Overall hospital satisfaction increased by 32%.
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Hospital lost incidents reduced by 50%.
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Overall communication efficiency increased by 30%.

Testimonials from Customers

Nowadays, I rarely hear doctors complain about excessive workload. A lot of communication with patients can be handled by digital display devices on behalf of doctors.

Asqualin

Hospital Director

These display devices have reduced a lot of my daily work. Now patients can check some simple information by themselves, and I can focus on diagnosis and treatment. The results have exceeded expectations and communication is much smoother.

Bartenev

Doctor

The hospital navigation screen allowed me to find the department easily, and the health tips were also very practical. This medical experience was much better than before, and I felt that the hospital was more considerate and modern.

Melalangelo

Patient