Support
Are you looking for a digital signage solution that can be customized to fit your brand?
Frequently Asked Questions
Some of the queries we hear most often.
Can I Get Some Samples For Testing Before Placing An Order?
Yes, customers need to pay for the sample fee and the courier fee.
How Do I Know What Kind Of Commercial Display I Need?
If you don’t know what kind of display device you need, you can contact us and our colleagues will communicate with you about the scenario and needs and provide you with solutions or recommended products.
Can We Use Our Own Logo?
Of course, we can customize your Logo according to your requirements.
What Is Your Cooperation Process?
1. Initiate an inquiry; 2. Output the plan and confirm; 3. Confirm the drawing; 4. Sample production and adjustment; 5. Mass production; 6. Transportation and delivery; 7. Training; 8. After-sales support
How Do We Start Cooperation?
You can contact us through the email and phone on the website, or through various social media platforms such as Facebook and ins. After receiving your inquiry, our business colleagues will follow up with you as soon as possible.
When Can I Get The Quotation?
We usually quote within 24 hours after we get your inquiry, if you are very urgent to get the price, please tell us so that we can give priority to your inquiry.
How Do You Do In Terms Of Quality Control?
Quality is the basis of cooperation. Gomany has attached great importance to product quality since its establishment. In terms of production, we strictly require the implementation of 5S, and we have tests from incoming materials to delivery. Our products accept CE, RoHS, FCC and other certifications
Can We Provide Customized Services According To Project Requirements?
Yes, our team can provide you with customized services according to your project requirements. The scope of customization includes but is not limited to: appearance customization, size customization, configuration customization, and software matching.
I Have Never Done Business With Your Company Before, How Can I Trust Your Company?
If it is convenient, you can come to our company directly for factory inspection. We warmly welcome you to come. Please let us know before you fly from your country/region. If possible, we will show you the way and arrange a time to pick you up. In addition, we can also arrange a video conference directly to show you the company and provide you with our cooperation cases.
Are You A Trading Company Or A Manufacturer?
We are a manufacturer and have our own factory in Shenzhen with a series of production equipment.
What Are Your Main Products?
Gomany is a digital display solution provider. Its main products include bar LCD display, square LCD display, digital signage, industrial LCD display, high brightness display and other digital display devices.
What Should I Do If The Product Is Damaged During Transportation?
If the product is damaged during transportation, please contact our after-sales service team immediately. You need to provide the logistics order number of the goods, photos or videos of the damage and other relevant supporting materials. We will handle returns, exchanges or compensation for you according to the relevant procedures.
Does Gomany Provide Product Training Services?
Yes, we can provide product training services according to customer needs to help you better understand and use our products. The training content includes basic product operations, function settings, daily maintenance, etc.
How Is The Cost Of Product Repair Calculated Outside The Warranty Period?
If your product needs repair outside the warranty period, we will charge the repair fee based on the specific situation. Before the repair, we will provide you with a detailed cost estimate and start the repair work only after your consent.
How Long Is The Product Warranty Period?
The Gomany product warranty period is usually one year. You can extend the warranty period, which is subject to the terms in the product manual or sales contract. During the warranty period, if the product fails due to manufacturing or material problems, we will provide free repair or replacement services.
How To Clean The LCD Screen?
Wipe the outer shell with a semi-dry towel without any detergent. It is recommended to use a glasses cloth and lens tissue to prevent scratches on the LCD screen.
What Does Gomany's After-sales Service Include?
Gomany's after-sales service includes a full range of services such as product consultation, technical support, fault repair, spare parts supply, etc. We are committed to providing customers with long-term and stable support to ensure the normal operation of the product.
How Is The Product Packaged During Transportation?
First, wrap the product with pearl cotton and sponge, then fix it in a cardboard box, and finally install a wooden box/wooden rack or pallet outside for transportation, which effectively ensures the safety of the LCD screen during transportation. Of course, if you have other additional needs, you can also communicate with us.
How About The Lead Time For Mass Production?
15-35 working days for mass production, it depends on your quantity, we will try our best to meet your needs.
Can I Request The Form Of Packaging And Shipping?
Yes, we can change the form of packaging and shipping according to your requirements, but you need to bear the costs and price difference incurred during this period.
What Is The Minimum Order Quantity?
1 piece, different order quantities have different prices.
How To Track The Transportation Status Of The Goods?
After the goods are shipped, we will provide you with a logistics order number or a corresponding logistics tracking link. You can use this link to view the transportation status of the goods in real time, including the current location of the goods, transportation progress and other information. If you encounter any problems during the tracking process, you can also contact our customer service at any time and we will assist you in solving the problem.
How To Choose The Right Mode Of Transportation?
When choosing a mode of transportation, you can consider factors such as the urgency, weight, volume and cost of the goods. For goods that are urgently needed, air transportation is the best choice; for large quantities or goods that are not time-sensitive, sea transportation may be more cost-effective; for goods in neighboring areas, land transportation is also a good choice. You can also consult our customer service staff, who will provide professional advice based on your specific situation.
What Shipping Methods Do You Offer?
What Shipping Methods Do You Offer?
Will The Installation Of Digital Signage Affect The Normal Business Of The Store?
Is Your Digital Signage Monitor Display Waterproof And Dustproof?
Yes, we can provide customers with waterproof and dustproof options. At the same time, our screen can also add anti-shock function according to customer needs.
What Kind Of Oc Panels Do You Use?
All LCD modules or openings we use are from large OC panel manufacturers such as Samsung, LG, AUO and BOE.
In What Environment Can Your Ultra Stretch Monitor Be Used?
Our ultra stretch monitor can be used in various environments, including indoors, outdoors, and industrial settings. Our products meet the needs of various industries, and we can also provide customized solutions for customers.
What Touch Technology Do You Use?
We use capacitive touch technology and infrared touch technology, which can be adjusted according to your needs.
Do Your Products Support Touch?
Some of our displays support touch, some do not, but we can add touch attributes according to customer needs.
What Is The Brightness Of Bus Shelter Digital Signage?
Generally, the brightness is between 1500-2500nits, which is widely used in outdoor places such as bus stations and large shopping malls. High-brightness LCD screens are also needed for display devices in complex and harsh environments with high and low temperatures.
Will Your Display Device Consume A Lot Of Energy?
Compared with our peers, our display screen does not consume a lot of energy because our backlight uses LED lamp beads to emit light, which can greatly reduce energy consumption.
How Can Long Stretched LCD Display Display Content?
Display content through scrolling, panning, touch, etc., making the user experience richer.
How To Choose The LCD Shelf Talker Display Suitable For Your Store?
Choosing a suitable shelf LCD display needs to be considered based on your store type, business scope, store area and other aspects.
What Is The Definition Of Sunlight Readable Screen?
A sunlight readable screen is a liquid crystal display that is clearly visible even under direct sunlight. Its brightness is generally more than 1,000 nits. It is generally used in outdoor and semi-outdoor applications.
What Places Are Square Digital Display Suitable For?
Square digital display is widely used in shopping malls, supermarkets, exhibition centers, conference rooms, and other places. It can be used for information release, advertising, and other purposes.
Can The LCD Screen Work Continuously For A Long Time?
The LCD screen has the ability to keep working for a long time, and the service life is up to 100,000+ hours.
What Are The Interface Types Of The Product?
Gomany's products are equipped with a variety of interface types, including HDMI, RJ45, USB, wifi, etc. The specific interface type varies depending on the product model. Please refer to the product specification or consult our business colleagues. If you need a customized interface, you can also contact our business colleagues.
Does Digital Business Signage Have Seasonal Demand Fluctuations?
Digital business signage is generally less affected by seasonality, but some specific application scenarios may fluctuate. For example, in the retail industry, the demand for digital signage will increase during holidays (such as Christmas and Spring Festival) for promotional activities and holiday decorations. In the tourism industry, the demand for digital signage in scenic spots, hotels and other places will also increase during peak tourist seasons such as summer and spring. However, such seasonal fluctuations usually do not significantly affect the production and sales plans of the entire industry.
Which Regions Have A Faster Growth In Demand For Digital Signage Products?
The Asia-Pacific region is one of the fastest growing regions for digital signage products. China, India and Southeast Asian countries have an increasing demand for digital signage due to the acceleration of urbanization and digital construction. In addition, the Middle East and Africa are also gradually increasing the demand for digital signage products in some key construction projects and tourism, retail and other fields. The North American and European markets are constantly upgrading existing signage systems to achieve higher intelligence and interactivity.
What Are The Innovations In The Digital Signage Industry?
The innovations in the digital signage industry are mainly reflected in higher-performance display technology, smarter interactive experience, richer multimedia display forms, more efficient energy management, more flexible system integration, and more advanced data analysis and marketing functions.
How Do Commercial Digital Display Devices Combine With Emerging Technologies?
The combination of the digital signage industry and emerging technologies is mainly reflected in the deep integration with artificial intelligence, big data, the Internet of Things, 5G communications, VR, AR and other technologies. Through the application of these technologies, the intelligence level, interactive experience and marketing effect of digital signage products are improved, creating more commercial value. This is also a trend of digital display.
What Are The Customer Groups In The Digital Display Industry?
The customer groups in the field of digital display are very broad, including commercial enterprises, transportation enterprises, hotel and catering enterprises, medical institutions, educational institutions, government agencies, cultural and entertainment venues, etc., covering almost all industries and fields that require information display and dissemination.
What Challenges Does Commercial Screen Face?
The challenges faced by commercial screen include rapid technological updates, fierce market competition, diversified customer needs, high cost control pressure, and serious product homogeneity. This situation places higher demands on companies in the digital display field, and they need to adapt to the development of technology and develop more application fields and digital display devices with popular technologies.
What Is The Future Development Direction Of The Digital Signage Sector?
The future development direction of the digital signage industry will focus more on the development of intelligence, networking, personalization, energy saving, etc. Enterprises need to continuously strengthen technology research and development and innovation, improve product performance and quality, and meet the ever-changing needs of the market and customers.
What Are The Changes In Demand In The Digital Signage Industry Market?
The market demand for the digital signage industry is constantly changing, and customers have higher and higher requirements for product performance indicators such as resolution, brightness, contrast, and color performance. From the perspective of display technology, from LED to LCD, and then to OLED and ink screen technology.
What Is The Technical Threshold Of The Digital Signage Industry?
The technical threshold of the digital signage industry mainly includes display technology, control technology, network communication, content production and other aspects. Enterprises need to have certain technical research and development strength and innovation capabilities to gain a foothold in the market and gain a competitive advantage.
What Is The Current Status Of The Digital Signage Industry?
With the development of digital display, the digital signage industry is in a stage of rapid development. With the acceleration of the digitalization process, more and more companies are beginning to adopt digital signage solutions to enhance brand image, improve information transmission efficiency and enhance customer experience.
Get Ready to Start Your
Commercial Digital Display Journey!
If you have any needs for digital display, please feel free to contact us!
We will have professional technology to deploy digital signage solutions for you.
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