Commercial LCD Display Warranty Policy
1. Warranty Scope
1. Complete Machine Components
Includes LCD panel, power module, motherboard, built-in speaker, housing and original standard interface components.
2. Performance Failure
Including black screen, flower screen, bright spots (exceeding industry standards), color distortion, inability to boot and other non-human performance problems.
3. Software Support
Free firmware upgrade service is provided during the warranty period.
2. Disclaimer (Not Covered By Warranty)
The following situations are not covered by the free warranty service:
Man-made Damage: physical impact, liquid splashing, self-disassembly and modification, foreign objects entering the body.
Non-standard Environment: over-temperature/humidity environment (beyond the product specification range), strong electromagnetic interference location.
Unauthorized Repair: damage caused by third-party repair without manufacturer certification.
Aging of Ronsumables: natural attenuation of the backlight bar (brightness drop <30% is not a fault).
Force Majeure: natural disasters such as lightning strikes, fires, earthquakes, or power grid abnormalities.
3. Warranty Period
Basic Warranty Period: 12 months (starting from the product delivery date, subject to the purchase invoice or valid contract).
Special Accessories: power adapter/remote control/cables enjoy the same 12-month warranty.
4. Responsibility Attribution And Service Process
Responsible Party
|
Service Method
|
Expense-bearing
|
Manufacturer's Responsibility
|
Free repair or replacement of equipment/parts of the same level
|
Manufacturers Bear
|
Logistical Damage
|
Provide the test report within 7 days of receiving the goods
, and the shipper will be held responsible
|
Compensation by the logistics party
|
Damage caused by user
|
Provide paid maintenance services
|
The user shall bear the material cost + labor cost
|
5. Extended Warranty Service (Optional Value-added)
1. Extended warranty period: You can purchase an additional 1-3 years of extended warranty service (the total warranty period is up to 3 years).
2. Service content:
- Extension of basic warranty coverage
- Priority technical support response
3.Purchase method: You must sign the "Extended Warranty Service Contract" and pay the fee during the basic warranty period.
6. Warranty Certificate Requirements
-Required: **Original order contract** + **Complete warranty card** (including device serial number)
- Information that is inconsistent or altered will be deemed invalid
7. Special Instructions
- Warranty Service Does Not Include: data recovery, appearance cleaning, bracket/hanger replacement.
- Cross-border Equipment: Use overseas requires the purchase of global warranty service separately.
